How Local Businesses Create Legendary Customer Relationships

Admit it. You’d love to have an army of eager, passionate customers. The kind that tells anyone and everyone they meet about your business. These customers are in love with your product or service. They trust you implicitly, never haggling or complaining about price. They buy often, spending more money each time. They beg and […]

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7 Unique Email Templates For Requesting Online Reviews

They hate it when you ask. You know it, they know it. But experts are encouraging you to do it. “Ask your customers for reviews,” they say. “You’ll regret it if you don’t,” they imply. Over and over you’re bombarded with advice that tells you to get out there, go grovel and beg for that […]

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How To Get Attention And Customer Or Client Loyalty

There are three important elements that influence our memory. They are: How recently it happened. How often it happens. How dramatic it is. The more recently something happened to you, the more likely you are to remember it. Also the more frequently this event happens to you, the better the chance that you’ll remember it. […]

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How Sales Teams Can Use Online Reviews To Convert Prospects

Salespeople are compulsive liars. Thanks to the post-truth age, it seems trust is in short supply. That’s the general attitude consumers have towards sales teams. The view that anything and everything out of a salesperson’s mouth is a lie. That they’re looking to swindle you, to take your money. But it’s not true. They’re not […]

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An Online Review Wake Up Call for Doctors and Lawyers

Her doctor almost killed her… That’s Wendy Wester’s claim. She went to see Dr. Alan Brown, an orthopedic surgeon after her knee injury, when she was hurt skiing. Brown diagnosed her injury as an MCL tear. Wester was rushed to the emergency room after she experienced severe pain. Doctors ordered an MRI and found she […]

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9 Customer Service Hacks to Win Rave Reviews

No matter your industry, quality customer service has become a major differentiating factor for businesses. If your customer service team is not up to snuff, your company will be hemorrhaging revenue. To be honest, quality customer service is not complicated. Essentially, your customers need to embrace theses mantras: ★ Be humble ★ Be helpful ★ […]

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The Crucial Component Your Inbound Marketing Funnel is Missing

Online reviews aren’t vital. “They’re not that big of a deal. We’re doing fine without them! I mean they can’t be that important, right?” It’s a common assumption businesses make. Online reviews are important but somehow they’re neglected and placed on the backburner. Some aren’t sure how to ask (or when). A few are too […]

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Want Amazing Reviews? Make a Face-to-Face Request

You’ve worked wonders for your customer. Now it’s time to ask for their feedback. Which usually triggers our fears of rejection. Many of us take the easy way out. It’s fast, convenient and free. It also removes us from the awkward feelings that follow a rejection. But rejection isn’t a likely outcome is it? If […]

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