• Emails
• Texting
• Direct messages
• Video calls
• Social media comments and replies
• Project management updates

 
Think about it for a second and you’ll probably have a tough time putting a number on all those interactions.
 
Unfortunately, the very nature of digital communication comes with a host of challenges, such as:
 
Potential misunderstandings due to lack of clarity or global/cultural differences
 
The need to manage multiple tools and channels – picking the right one for the task and audience
 
Balancing the need for professionalism with the growing essentials of being personal and authentic in all communication
 
But you can tackle those challenges and more with this course – Digital Communication Skills- where you’ll learn how to:
 
1. Improve all your online interactions and communications.
2. Use active listening and questioning – in digital settings.
3. Recognize non-verbal communication cues.
4. Capture attention with clear, concise written communications.
5. Ensure seamless, stress-free digital communication and collaboration in planning and organization.
6. Develop a plan to manage communication tech with a digital communications strategy.
 
Here’s what you’ll learn in this course:
 
Module 1: Foundation of Successful Digital Communication
 

• Lesson 1: Building Effective Relationships
• Lesson 2: Global and Cross-Cultural Challenges
• Lesson 3: Privacy and Security Concerns

 
Module 2: Verbal Communication Skills
 

• Lesson 1: Active Listening in Digital Environments
• Lesson 2: Effective Speaking in Virtual Interactions
• Lesson 3: Non-Verbal Communication in a Virtual World

 
Module 3: Written Communication Skills
 
Module 4: Planning and Organizational Skills for Effective Communication
 
Module 5: Manage your Communication Tech
 

• Lesson 1: Your Digital Communications Toolkits
• Lesson 2: How to Manage Common Technical Issues

 
Module 6: Develop a Digital Communications Strategy
 
Module 7: Next Steps
 
Here’s what you’ll get:
 
1. The Complete Video Training – A comprehensive step-by-step video course
2. Action Guide (30 pages) – which helps you take action on what you learn
3. Global Communication Case Study (3 pages) – to explore ideas about global, cross-cultural communication
4. Data Privacy and Security Checklist (2 pages) – to ensure you’ve taken the necessary protection measures
5. Active Listening in Digital Settings Worksheet (13 pages) – to analyze active listening examples
6. Improve Your Non-Verbal Communication Exercise (2 pages) – to become more aware of habits and improve skills
7. Writing for Digital Communication Worksheet (5 pages) – to focus on the most critical information and how to convey it clearly
8. Digital Communications Strategy Worksheet (9 pages) – to summarize all work from the course
9. Summary Cheat Sheet (27 pages) – which you can quickly reference to save time, versus having to refer to lesson videos every time